Privacy Policy

Privacy Policy

Effective Date: June 3, 2026

Welcome to Zone Light Inc. ("we", "us", or "our"). This Privacy Policy outlines how we collect, use, disclose, and safeguard your personal information in compliance with Canada's Personal Information Protection and Electronic Documents Act (PIPEDA) and Quebec's Law 25. By using our website, www.zonelight.com (the "Website"), you agree to the practices described in this Privacy Policy.

1. Information We Collect

We collect the following types of information:

  • Personal Identifiable Information (PII): This includes your name, email address, mailing address, phone number, and any other information you voluntarily provide when signing up for services, contacting support, or making purchases.
  • Non-Personal Information: Information such as IP addresses, browser type, device type, operating system, and browsing behavior collected through cookies and similar technologies.
  • Financial Information: If you make purchases through the Website, we collect payment details which are securely processed by third-party payment providers. We do not store full credit card numbers on our servers.

2. Purposes for Collecting Personal Information

Your personal information is used for the following purposes:

  • Service Provision: To provide, manage, and enhance services on the Website, including hosting, SEO, VPN, and website building.
  • Communication: To send you service updates, renewal notices, invoices, and marketing materials (with your consent). You may opt out of marketing at any time.
  • Security: To detect, prevent, and respond to fraud, abuse, or security breaches.
  • Compliance: To meet legal obligations under Canadian federal and Quebec provincial law.

3. Consent

We obtain your consent before collecting, using, or disclosing your personal information, except where otherwise permitted by law.

  • Implied Consent: By providing information for specific purposes, such as subscribing to a newsletter or purchasing a service, you consent to its use for that purpose.
  • Express Consent: We obtain explicit consent when required, such as for processing sensitive information or transferring data outside Canada.
  • Withdrawing Consent: You may withdraw your consent at any time by contacting us (see the Contact Us section below). However, withdrawing consent may limit your use of certain features.

4. Data Retention

We retain personal information only as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law. When data is no longer needed, it is securely deleted or anonymized.

5. Data Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share data with:

  • Service Providers: Third-party vendors who help us operate the Website, process payments, or deliver services — bound by confidentiality agreements.
  • Legal Requirements: When required by law, court order, or governmental authority.
  • Business Transfers: In the event of a merger, acquisition, or sale of assets, your data may be transferred as part of that transaction.

6. Data Security

We implement industry-standard security measures to protect your data, including:

  • AES-256 encryption for data in transit (TLS 1.3) and at rest
  • Regular security audits and vulnerability scanning
  • Access controls and authentication requirements for all systems
  • Staff training on data protection and privacy obligations

No method of transmission over the Internet is 100% secure. While we strive to protect your data, we cannot guarantee absolute security.

7. Your Rights Under PIPEDA and Quebec Law 25

Under Canadian and Quebec privacy laws, you have the right to:

  • Access: Request a copy of the personal information we hold about you.
  • Correction: Request correction of inaccurate or incomplete data.
  • Deletion: Request deletion of your personal data, subject to legal retention requirements.
  • Portability: Request your data in a structured, commonly used format.
  • Complaint: Lodge a complaint with the Office of the Privacy Commissioner of Canada or the Commission d'accès à l'information du Québec.

8. Cookies and Tracking

We use cookies and similar technologies to improve your browsing experience, analyze Website traffic, and deliver relevant advertisements. You can control cookie settings through your browser. Disabling cookies may affect Website functionality.

9. Third-Party Links

Our Website may contain links to third-party websites. We are not responsible for the privacy practices of these sites. We encourage you to review their privacy policies before providing any personal information.

10. Children's Privacy

Our services are not directed to individuals under the age of 13. We do not knowingly collect personal information from children. If we learn that we have collected data from a child under 13, we will delete it promptly.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically.

12. Contact Us

If you have questions about this Privacy Policy or wish to exercise your rights, contact us:

Contact Form
Montreal, Quebec, Canada
Through our support ticket system